Contact support
Describe what happened, your operating system, Repluma version, and the steps that reproduce the issue. If the issue concerns Repluma Cloud, include the support ID shown in the Licence settings. Never send an API key, password, or Store credential.
Frequently asked questions
Where can I use Repluma?
Repluma works in supported macOS and Windows applications where text can be selected and replaced. Some protected or administrator-level applications may block automatic capture or replacement.
Which AI provider should I choose?
Repluma Cloud is ready to use with an active allowance. You can instead use your OpenAI API key, Apple Intelligence on a compatible Mac, or a local or remote LM Studio server.
Why can Repluma not capture my selection?
On macOS, enable Repluma in System Settings › Privacy & Security › Accessibility. On Windows, make sure the target application is not running with higher administrator privileges than Repluma, then try the shortcut again.
How do I restore a purchase?
Open Repluma settings, go to Licence, and choose “Restore purchases” while signed in to the Apple or Microsoft account used for the purchase. Apple and Microsoft purchases do not transfer between Stores.
Does Repluma Cloud keep my text?
The selected text and instructions are not stored in the Cloud database. A generated response is encrypted for at most 15 minutes so an interrupted request can be replayed, then it is deleted.
Can I report a bug from the app?
Yes. Open About in Repluma settings and send feedback. Add a contact email only if you want a reply, and remove any confidential information from your message.
Privacy requests
For access, correction, deletion, or another privacy question, use the address above and read the Privacy Policy for details.
Read the Privacy Policy